Avoiding an MC011 Restriction An MC011 restriction is one of the most challenging issues on eBay, and it’s vital to take preventive measures. Here are some key considerations to avoid this restriction:
- Avoid listing VERO (Verified Rights Owner Program) items: Some brands are extremely protective of their products and may not allow the use of copyrighted images and descriptions in your listings.
- Handle buyer issues professionally: Address buyer concerns promptly and amicably, even when unexpected problems arise with their orders.
- Minimize order cancellations: Excessive cancellations can trigger an MC011 restriction, so try to avoid canceling orders whenever possible.
- Upload tracking numbers on time: Ensure that you upload tracking numbers for all your orders within your specified handling time.
- Maintain excellent customer service: Effective communication with buyers and prompt issue resolution is crucial in avoiding an MC011 restriction.
- Accurate shipping information: Represent your items accurately, especially when it comes to the item’s location. Misrepresenting your item’s location can lead to problems.
- Close cases with your resolution: It’s essential to resolve cases as quickly as possible rather than having them closed without a resolution.
It’s also advisable to grow your dropshipping business gradually. Rapidly achieving high sales volumes without an established sales history can raise concerns with eBay.
How Long Does an MC011 Restriction Last? An MC011 restriction remains in place until eBay provides a response after you’ve completed the entire resolution process.
How Long Does It Take to Remove an MC011 Restriction? The process of having an MC011 restriction lifted can take up to 2-3 months. You can check with eBay for any updates on your case.
Can I Open a New eBay Store? No, you cannot open a new eBay store as this violates eBay’s terms and conditions. The only way to create a new store is by setting up a stealth account.
How to Remove an MC011 Restriction To have your MC011 restriction lifted and resume selling on eBay, follow these steps:
- Avoid contacting eBay’s general customer support, as they may not provide helpful information regarding MC011 restrictions.
- Gather the required documents:
a. Proof of delivery for all items sold on your eBay account. This can be in the form of buyer feedback or tracking numbers for each item. b. Proof of identity: Submit a copy of your driver’s license or ID, ensuring both sides are clearly visible. c. Financial proof: Provide an invoice displaying your name and address, issued recently.
In summary, the initial three months of a new eBay account are critical. By diligently following the guidelines and maintaining a good track record during this period, you can significantly reduce the risk of encountering an MC011 restriction.